About Mapped Out Money & Why We’re Hiring
Mapped Out Money is an educational company focused on helping people use money as a tool to do more of what matters to them. We do that primarily through our flagship program, Ahead in 100 (A100), and alumni membership program, Guild. Mapped Out Money is led by Nick True. He teaches the A100 curriculum, hosts weekly group coaching sessions for A100 and Guild, and leads 1:1 coaching calls for individual clients.
Our clients and students come to us primarily through our YouTube channel and Podcast, where we talk about budgeting, You Need A Budget (YNAB), stewardship, mindset, earning additional income, and a host of other topics. The goal of all our content is to present money as a tool that people can use to do more of what matters to them. In other words, we want to help people craft their money story.
Our flagship program, A100, is designed to help people go from feeling behind and helpless to being ahead with their money in 100 days. This is a cohort-based, group coaching program with multiple live Q/A sessions each week. We host 3 – 4 new cohorts each year. At the end of 100 days, the students have the opportunity to join our alumni membership program, Guild. This program builds on the foundation laid in A100 through more advanced workshops and mini-courses related to investing, insurance, long-term planning, and improving their mindset.
Although the Mapped Out Money team is small (3 people), we have been able to reach tens of thousands of people through our YouTube videos and podcasts. In 2023 alone, God blessed us with the opportunity to help over 300 people through A100, Guild, and 1:1 coaching.
In fact, this is why we’re looking for someone to help us deliver even better support to our customers! Each new cohort of A100 students is getting bigger. And with that, we need more hands on deck to provide excellent customer support.
Our mission is not simply to help people spend less or save more. Instead, we want to help people use their money more efficiently in order to do more of what matters most to them. We do this through what we call “values based budgeting.” While this does often result in spending less and saving more, a fundamental shift in how people approach money is what produces this change, rather than sheer willpower.
It’s important to note that while we are not associated with YNAB in any way, it is currently the only budgeting tool we teach inside our programs. Your role will require deep knowledge of YNAB, so that you can effectively help our customers troubleshoot their technical budgeting issues.
What You’ll Do as Our Customer Support & Budgeting Specialist
Your #1 job will be to help our students and 1:1 clients succeed with their money by answering their budget questions (via email) and comments in the A100 and Guild community areas.
Each morning and each afternoon/evening (M-F), you’ll login to our student support inbox and work through the emails one by one. You’ll have a lot of flexibility for when and how you do this, but we do expect you to check the inbox at least once in the morning and once in the afternoon or evening. This is to ensure our students receive a timely response to questions.
Once you’ve cleared out the student inbox, you’ll head over to the community areas (A100 and Guild) to see if there are any new questions or comments. For the questions, you’ll do your best to answer them or point the student in the right direction. For other comments or wins, you may just comment back and encourage or celebrate the students.
In a typical day, you’ll get a wide range of questions – anything from logistical issues about logging into the course area to technical questions about properly reconciling a credit card in YNAB. From time to time, you’ll also get less technical questions and more emotional questions. You’ll need to be highly encouraging so that our students simply don’t give up on themselves. Sometimes, we’re the only cheerleaders that people have in their lives. We take that job very seriously.
You’ll meet with Nick (via Zoom) on a weekly basis to sharpen your YNAB and student feedback skills. On these calls, you’ll review common questions and how to answer them. Nick will also teach you some of the more advanced YNAB maneuvers, and how to troubleshoot even the most complicated of issues. Students will be calling you a YNAB wizard in no time.
When it comes to daily communication with the team, everything is asynchronous first. We believe in the power of deep work and the importance of not breaking focus with unnecessary meetings or phone calls. We also believe that asynchronous communication (especially written) forces each of us to think about and communicate more clearly what we want to discuss. Asynchronous communication doesn’t mean you won’t have support in your role, it just means we want to be respectful of your time and schedule.
Importance of this Role
At Mapped Out Money, we deeply care about student success and helping our students transform their financial lives. Our primary mission is to help people use money as a tool to do more of what matters to them. And our customer support team and coaches are the backbone and facilitators of this mission.
Ideal Outcome For Our Students
Each student feels supported, and receives timely feedback on their questions. They finish A100 with a budget that aligns with their core values and sets their trajectory for their ideal financial future.
Ideal Outcomes For This Role
1. Emails from students and clients are answered within 24 hours M-F.
2. Questions in the student community are responded to within 24 hours M-F.
3. A database of common email questions and responses with >50 entries is built within 6 months of starting.
4. Anything that cannot be answered is passed onto Nick on a daily basis – he’ll review and answer/ provide guidance for you to answer.
Responsibilities & Expectations
Student and client support
- Respond to student and client emails in a timely manner (< 24 hr M-F)
- Check and clear out the support inbox once each morning and once each afternoon/evening. Based on the current number of students and clients, we expect this will take 1 – 3 hours each day.
- Answer logistical questions about our programs and point students in the right direction for their next steps.
- Answer highly technical YNAB questions about student budgets
- Film Loom videos to screen-share and help students understand technical concepts about their budgets
- Troubleshoot reconciliation and budgeting errors that students and clients present
- Respond to questions and comments from students in the community area in a timely manner (<24 hr M-F)
- Create and maintain a support database that organizes common questions and response templates
Work outside of Mapped Out Money
- This is a part-time, 7 – 15 hour / week position with the potential to grow into more.
- We don’t expect this to be your only job or responsibility and fully understand that this may be a side-gig for you. However, we do need you to be able to commit 1 – 3 hours per day (split between morning and evening) of focused time to our students.
Requirements
- Live in North America (Preferably Eastern, Central, Mountain, or Pacific timezone)
- Have access to steady internet daily M-F
- Have a reliable laptop or computer you can work from (tablets or phones won’t do for this position)
- Have flexibility to work 1 – 3 hours every day, with time split between morning and evening, M – F
- Be technically competent in YNAB
- Are self-driven and productive (this position is fully remote – you’ll need to be a self-starter)
- Can be extremely patient with our non-tech-savvy clients and comfortable answering the same questions over, and over, and over again in a joyful and encouraging manner every time.
- Be highly empathetic to the difficulties that people face with their money. Never shame or judge someone for their financial decisions or situations, and only seek to help.
Why Join Us
Experience meaningful impact – I (Nick) started this company in 2015 because I wanted to make a real difference in people’s lives. Since then, we’ve been able to help thousands of people improve their financial lives and achieve some of their biggest goals – like buying a house, getting debt free, paying for vacations in cash, moving across the world, etc. Now you get to be a part of that too. You’ll go to bed every night feeling good about helping people make tangible progress toward their financial goals.
Flexibility and freedom – We are building Mapped Out Money as a fully remote company with lots of work/life balance and flexibility. After all, our entire mission is centered around using money to do more of what matters to you. To that point, we want to grow the company, but not at the cost of the things that matter most. You’ll have lots of flexibility to set your own hours and work around your schedule.
Learn a ton – Because we’re such a small company, you’ll have the opportunity to work directly with Nick and all of our students. You’ll learn tons about coaching, answering questions, growing the business, and of course personal finance. This is a huge opportunity to learn, if you take advantage of it.
Future Growth
Mapped Out Money is a small but mighty coaching company. Although we only have 3 current team members, we worked with over 300 students and clients last year. And we are growing fast. As we grow, there will be ample opportunity for you to grow into a bigger coaching role within our programs, if you desire, or simply take on more hours doing customer support. Down the road, we’ll need help hosting small group calls and even some 1:1 coaching with students on their budgets. This role will prepare you for that, if it’s something you desire.
If not, we will always need baseline customer support. And we expect to need more help as we add more students. So you’ll be needed in this role for a long, long time (which we hope you are excited about!)
Compensation & Employment Type
The starting rate for this role will be between $18 – $25 / hour (with the top range reserved for the most experienced candidates). If we decide to make you an offer, we’ll determine the number based on what we know about your experience and competency. If you join, you’ll have the opportunity for a raise after 6 months. Depending on your career goals and the growth of the company, more opportunities for career development may be available beyond that.
This role is a 1099 contractor position. You’ll be expected to work 1 – 3 hours each day (M-F), with time split between the morning and evening.
Application Process
After each step of the application process, we’ll review the submissions and notify you whether or not you’ve made it to the next round.
Stage 1: Submit your application via the following form by Friday, March 22nd, 2024 at midnight (EDT).
Stage 2: We’ll request a video of you answering a few followup questions.
Stage 3: You’ll do an interview with Nick to discuss more about the role.
Round 4: We’ll do a paid test project to ensure this is a good fit for everyone.
After the test project, if it’s mutually agreed upon, you’ll be hired and we’ll start work. The goal is to have you up and running by early – mid April 2024.